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What to do if you are worried about a child

Family First

Wokingham’s Family First programme model of working with families was based on international research into affecting change with families who experience complex needs and find it difficult to affect change. This can best be summarised as a ‘restorative approach’ of ‘high challenge’ and ‘high support’.

The first two years of the programme (2012/13 and 2013/14) reported the following outcome changes for families:

  • 91% of families significantly reduced (or stopped) their offending (sustained for a period of six to eighteen months);
  • 62% of these families saw marked improvements in attendance from an average of 20% to over 85% attendance (improvement measured over the period of one academic year);
  • Over two thirds of children and young people reduced exclusions and increased attendance from an average of 20% to over 85% attendance (improvement measured over the period of one academic year)
  • 41% of families with an adult entering into employment; many of these families were the first member of the family for three generations.

To hear first-hand from front line staff and volunteers and from senior leaders, what the impact of Family First has been on working together more effectively with families and with each other, please follow these links below:



You can also find the Family First Guide for Keyworkers and the Operational Managers Checklist at the bottom of this page.

For information about the Wokingham Borough Family First programme please visit the WBC webpages

Please see below the partnership intelligence form for submitting intelligence to Thames Valley Police. This form should be completed by those wishing to send intelligence to Thames Valley Police regarding non-urgent criminal activity, i.e. where there is no immediate risk to the public.  Please note that this form may not get looked at immediately by the Police and is unlikely to be processed over weekends.  If you receive information that a crime is in progress or that someone is being hurt or about to be hurt, please call 999 (rather than using this form).  In addition, please call 101 to report other criminal incidents.

Download Related Documents:

Submission of Intelligence Form
Thames Valley Police Submisssion of Intelligence Form by Partners

Family First Guide for Keyworkers
Family First Guide for Keyworkers April 2014

Operational Managers Checklist
Operational Managers Checklist April 2014


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Berkshire Child protection Procedures Online

If you are concerned about the safety or welfare of a child please phone.

  • Referral and Assessment Team (Children's Safeguarding and Social Care Team: telephone 0118 908 8002 or email: triage@wokingham.gov.uk. You will also need to complete a multi agency referral form (see below). 
  • Emergency Duty Team - out of office hours: telephone: 01344 786 543 FREE
  • Thames Valley Police: telephone 0845 8505 505 FREE
  • NSPCC (National Society for the Prevention of Cruelty to Children) 24 Hour Helpline: 0808 800 5000 5000 FREE

Call 999 in an emergency If you believe a child is in immediate danger

Multi Agency Referral Form